Customer complaint test
CTL’s Customer Support Team
CTL Analyzers
- Call our Customer Support at 1-888-791-4005
- Fast response time: many problems can be resolved remotely within 24 hours.
- Dedicated Support Staff with skilled and trained technicians
- Talk to a Human Representative during business hours
- Onsite repairs within days
- We provide hardware/software support
- We provide remote and onsite training
Kits & Components
- We provide assay/kit support
For any complaints or feedback about specific kits please click below:
Contract Research Organization (CRO)
- Learn more about our https://immunospot.com/services/contract-laboratory-servicesCRO Services
Remote Help Services
- Please click the following link to download the CTL Support module to your computer:
CTL Teamviewer QuickSupport Remote Help - Once the download has finished, execute the file. If asked for elevated permissions, please allow so.
- The software will open a small window, presenting you with an ID number and a randomly generated password.
- Provide this ID and password to the technician/scientist you are in contact with at CTL (either by phone or email).
- CTL's support technician or scientist will then be able to connect remotely to your analyzer/computer for support.
- Once remote support has finished and you no longer need our assistance, close the CTL QuickSupport program to secure your computer.
- Please click the following link to download the CTL Meeting software to join the meeting:
CTL Teamviewer QuickMeeting - Once the download has finished, execute the file. If asked for elevated permissions, please allow so.
- The software will open a small window, presenting you with an opportunity to enter your name and your meeting ID (which will be provided to you by CTL's Presenter).
- Once you've joined the meeting room, the meeting will start at the scheduled time or once all attendees have successfully joined.