Analyzer Customer Support
How can we help you today?
Talk to a real person on our dedicated support team. Many issues are resolved remotely within 24 hours, and onsite service is available within days.
Questions & quotes
Send us a question or request a quote — we’ll get back to you promptly.
Support that keeps your lab running
From hardware and software to assays and training, our skilled technicians and scientists support you across the full life of your instrument.
Fast response
Many problems are resolved remotely within 24 hours.
Dedicated staff
Skilled, trained technicians — and a real human on the phone.
Onsite repairs
When remote isn’t enough, we’re onsite within days.
Hardware & software
Support for your analyzer, its computer and ImmunoSpot® software.
Training
Remote and onsite training for new and experienced users.
Assay & kit support
Scientific guidance on assays, kits and protocols.
Ask us about your image analysis needs — we’re happy to explore new applications with you.
We take our Customer Support seriously
See what our customers say about working with our support team.
Remote help with CTL QuickSupport
Our technicians can connect securely to your analyzer or computer. Only download QuickSupport when a CTL team member asks you to — they’ll guide you through each step by phone or email.
CTL QuickSupport
Remote help for your analyzer or computer- Download and run the file. If asked for elevated permissions, please allow.
- A small window opens showing your ID and a one-time password.
- Share the ID and password with your CTL technician or scientist by phone or email.
- CTL connects remotely to your analyzer/computer and helps resolve the issue.
Still need help?
Our support team is ready to assist — reach out and we’ll get you back to your research.