Kits & Reagents Customer Support
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CTL's Customer Support Team
Customer Support — Kits & Reagents
We're here to help you get reliable results. Our dedicated Customer Support team provides fast, product-specific assistance for kits, reagents and consumables — from ordering and documentation to troubleshooting.
- How we can help
- Technical guidance for kit protocols and reagent handling
- Product documentation: datasheets, certificates of analysis, SDS
- Order status, shipping for consumables
- What to have ready (accelerates response)
- Order number or invoice
- Product name, catalogue number, lot number and expiry date
- Description of the issue and any error messages or photos
- Response times
- Phone support: immediate during business hours
- Email/web requests: typical reply within 24–48 hours
- Urgent technical issues: escalate on request